Q9's position as the leading provider of data centre services in Canada is built on a foundation of experience and knowledge gained from hundreds of customer engagements. Our customers rely on us not just for the very best data centre facilities, but also for the services we provide from within them. The key to all of our services lies in our deep institutional knowledge and experience.
Services are designed, built and operated by teams of in-house experts ranging from facilities engineers to control centre analysts to customer solutions architects. From initial engagement through to installation and ongoing support, customers have clear points of contact.
Each team is connected by processes designed to provide the highest levels of customer service. Our people bring an extensive history of real-world operational knowledge and are driven by a commitment to excellence and continuous improvement.
Operational support is delivered 7 x 24, through Q9 Control Centre staff who continuously monitor all critical data centre systems. They are assisted in each data centre by 7 x 24 onsite teams of data centre technicians and security personnel. Together, these groups monitor data centre operations, customer environments and respond to support requests. Response is rapid and professional from the moment support is requested by phone or through a service ticket.
Q9's ticketing system is accessible to customers through the secure Q9 Control Panel web site where customers can also access a comprehensive array of support tools, including real-time and historical power and bandwidth utilization reports.
